This privacy policy sets out the way Menopause Nurse Advice will process your personal information. It deals with how we collect information, what we do with it, how we protect it and what controls or rights you have.
We are committed to protecting the privacy of our clients, and anyone who interacts with us, and will treat all information you give us with care.
We promise to:
Please read this Privacy Policy carefully to understand how we process your personal data. By providing your personal data to us or by using our services or this website you are accepting or consenting to the practices in this Privacy Policy.
We may change this policy from time to time. The date this policy was last updated is shown at the end of this document.
As a data controller, we fully comply with the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulations (EC Directive) 2016 (GDPR). We will also comply with all applicable clinical confidentiality guidelines.
What information we collect.
We collect personal information about you to enable us to provide the services or fulfil a role with us. This may include:
When you visit our website, we collect information about your IP address and
pages you visit. This does not tell us who you are or your address, unless you choose to provide that information.
We will also collect Special category data such as information about your sex life or sexual orientation.
How do we collect personal information?
We collect the personal information in the following ways:
How we use the information and why we need it
We use the personal information to provide the direct health, advice to you and to meet our contractual commitments to you. This may include:
Legitimate interests
Menopause Nurse Advice also processes your data when it is in our legitimate interest to do this and when these interests do not override your rights.
These legitimate interests include:
Who will see the information?
Your information will only be accessible to MenopauseNurseAdvice.co.uk and only where it is appropriate in respect of the role of the service. We will never sell your information or let other organisations use it for their own.
We will only share your personal information:
If consent is necessary, we will have taken your consent to us doing so and will provide information for the specific reason your consent was given. You will have the opportunity to withhold consent when you complete the form on which we collect the data or you can do so by contacting us at helen@menopausenurseadvice.co.uk at any time.
This could include:
Security
The security of your personal information is very important to us. All information you provide to us is stored on password and encrypted documents or via the website an our third party providers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
All the personal data is processed in the UK however for IT hosting and maintenance of your information may be situated outside the European Economic Area (EEA).
You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Your rights
You have the following rights:
You can contact to us about any of these rights via helen@menopausenurseadvice.co.uk To protect your privacy, we may ask you to prove your identity before we agree to respond to any request. There is no charge for a request and we will respond to the request within one month.
If you are not satisfied with the way in which we deal with your request you can contact the Information Commissioners Office on 0303 123 1113 or at their website www.ico.org.uk.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Retention of information
We hold your information only for as long as necessary for each purpose we use it
We use the following guidelines:
Any time limits set by law or recommended by regulators professional bodies or associations
Time limits for making a claim
For as long as we have a reasonable need for managing our relationship with you or running our organisation
How to contact us
If you have any questions about this privacy policy or your rights regarding processing your personal information or wish to make a complaint (or compliment!) please contact: helen@menopausenurseadvice.co.uk
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