Menopause Nurse Advice

Individual and group menopause consultations are available now

Menopause Nurse Advice

07920518268

This privacy policy sets out the way Menopause Nurse Advice will process your personal information. It deals with how we collect information, what we do with it, how we protect it and what controls or rights you have.

We are committed to protecting the privacy of our clients, and anyone who interacts with us, and will treat all information you give us with care.
We promise to:

Tell you why we collect personal information, how we do this and what we use it for.
Only collect the information we need to deliver the service to you.
Keep the personal information up to date and ensure it is safe and secure.

Please read this Privacy Policy carefully to understand how we process your personal data. By providing your personal data to us or by using our services or this website you are accepting or consenting to the practices in this Privacy Policy.

We may change this policy from time to time. The date this policy was last updated is shown at the end of this document.

As a data controller, we fully comply with the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulations (EC Directive) 2016 (GDPR). We will also comply with all applicable clinical confidentiality guidelines.

What information we collect.

We collect personal information about you to enable us to provide the services or fulfil a role with us. This may include:

Name, address and marital status
Email address and telephone numbers
Date of birth
Details of your employment
Your GP Services
Details of services and treatments you may have received from us
Reports or notes on your health or any treatment and care you have received
or need.
Patient feedback and treatment outcome information
Information about complaints and incidents

When you visit our website, we collect information about your IP address and

pages you visit. This does not tell us who you are or your address, unless you choose to provide that information.

We will also collect Special category data such as information about your sex life or sexual orientation.

How do we collect personal information?

We collect the personal information in the following ways:

When you enquire about one of our services
When you provide information by filling in a digital form on registration or information provided at any other time
When you correspond with us by email, phone or other ways
During the course of the provision of services to you
When you visit our website
Fill in a form or survey for us
Information from third parties including business partners, service providers,
technical sub-contractors, payment and delivery services, advertisers when
you have given permission to share it with us
When you participate in discussion forums or other social media on our site
or sites managed by us
When you take part in a social event
Enter a competition, promotion or survey

How we use the information and why we need it

We use the personal information to provide the direct health, advice to you and to meet our contractual commitments to you. This may include:

Processing – this will include using the information to fulfil any request made by you or someone on your behalf to receive one of our health advice services or receive an email newsletter
Contract – if we have a contract with you to provide a service, we will process your personal information to fulfil that contract.
Consent – generally we will only ask for your consent to process your personal information if there is no other legal ground to process. Where we need your consent, we will ensure you are as fully informed as possible and use that consent solely for the reason you have given it to us. You will be able to change your mind at any time by contacting us at helen@menopausenurseadvice.co.uk Any email to you will have a link to let you do so
Necessary to defend legal claims or a court action
Vital interests – where it is necessary to protect your vital interests or those
of another person.
Public interest – this is usually in line with any applicable laws such as protecting against dishonesty, malpractice or other seriously improper behaviour
Information you have made public.
Marketing – in addition to processing we will use your personal information to provide you with information about services you have requested or would reasonably expect to receive from us. You will be able to change your mind at any time and we will keep your preferences up to date. Any email to you about marketing will have a link to let you unsubscribe.
Profiling – we may make use of profiling and screening methods to provide a better service to patients. Profiling helps us target resources more effectively through gaining an insight into the background of patients and helping us build relationships that are appropriate to their needs.

Legitimate interests

Menopause Nurse Advice also processes your data when it is in our legitimate interest to do this and when these interests do not override your rights.

These legitimate interests include:

Providing you with information on services and feedback
Keeping our records up to date.
For statistical research and analysis and to enable us to monitor and
improve services
To fulfil laws and manage our relationships with you, any that apply to us and the third parties we work with

Who will see the information?

Your information will only be accessible to MenopauseNurseAdvice.co.uk and only where it is appropriate in respect of the role of the service. We will never sell your information or let other organisations use it for their own.

We will only share your personal information:

If consent is necessary, we will have taken your consent to us doing so and will provide information for the specific reason your consent was given. You will have the opportunity to withhold consent when you complete the form on which we collect the data or you can do so by contacting us at helen@menopausenurseadvice.co.uk at any time.

This could include:

When using auditors and professional advisors
When we are legally required to, or because of a lawful request by a governmental or law enforcement authority
If we merge with another organisation or form a new entity
Where a third-party data processor is used, we ensure they operate under a contract which includes confidentiality and security of personal data and their obligations under the Data Protection legislation

Security

The security of your personal information is very important to us. All information you provide to us is stored on password and encrypted documents or via the website an our third party providers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All the personal data is processed in the UK however for IT hosting and maintenance of your information may be situated outside the European Economic Area (EEA).

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Your rights

You have the following rights:

Transparency over how we use your personal information (right to be informed)
To request a copy of the personal information we hold about you, which will be provided to you within one month (right of access)
An update or amendment of the personal information we hold about you (right of rectification)
To ask us to stop using personal information (right to restrict processing)
Ask us to remove your personal information from our records (right to be forgotten)
Request us to remove your personal information for marketing purposes (right to object)
To obtain and reuse your personal data for your own purposes (right to portability)
Not to be subject to a decision based on automated processing

You can contact to us about any of these rights via helen@menopausenurseadvice.co.uk To protect your privacy, we may ask you to prove your identity before we agree to respond to any request. There is no charge for a request and we will respond to the request within one month.
If you are not satisfied with the way in which we deal with your request you can contact the Information Commissioners Office on 0303 123 1113 or at their website www.ico.org.uk.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e- billing services

Analytical/performance cookies - These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily

Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region)

Targeting cookies - These cookies record your visit to our website, the pages you have visited and any links you have followed.

We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Retention of information

We hold your information only for as long as necessary for each purpose we use it

We use the following guidelines:

Any time limits set by law or recommended by regulators professional bodies or associations

Time limits for making a claim

For as long as we have a reasonable need for managing our relationship with you or running our organisation

How to contact us

If you have any questions about this privacy policy or your rights regarding processing your personal information or wish to make a complaint (or compliment!) please contact: helen@menopausenurseadvice.co.uk

Menopause Nurse Advice

Menopause Nurse Advice

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